← All use casesUSE CASE 09 / TEAM2FA

Support access for the whole rota.

Make shared support tools available to the current team while keeping administration limited.

No application subscription · Enterprise coming soon
T²TEAM2FA / EXAMPLE WORKSPACE● ● ●
CODE GROUP / SUPPORT ROTA

Support Rota

◉ Support agents · Viewer
SService desk••• •••
SStatus page••• •••
SShared inbox••• •••
Illustrative labels · Codes concealed
A REALISTIC SCENARIO

Picture this.

An evening support agent needs the service desk portal code after the day shift has logged off.

THE WORKFLOW

Set up the right access in three moves.

Start with the actual accounts and responsibilities involved. Adjust group membership as the work changes.

  1. 01

    Create a support group with the shared account labels people recognize.

  2. 02

    Invite rota members with Viewer access.

  3. 03

    Review activity and remove access when roles change.

THE SECURITY BOUNDARY

Keep the wider login in view.

Prefer individual staff accounts at external services when offered. Shared TOTP helps only where a shared login remains necessary.

A COMMON QUESTION

Will an audit event show a completed login?

No. The event records code issuance through Team2FA; check the support tool’s logs for completed sign ins.

READY WHEN YOUR TEAM IS

Make access easier to manage.

Start with Pro at $0 per month. Create a team or join one through an invitation.

Create your team ↗

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