Plans and charges
Free is USD 0 per month. Pro is USD 4 per month or USD 40 for a full year. Teams is USD 19 per month or USD 190 for a full year. Pro includes two people and three agents; Teams includes ten people and ten agents. Personal codes and code groups are unlimited. Any applicable taxes and the final total are shown in Creem checkout before payment. Monthly and annual subscriptions renew automatically at the selected interval until canceled.
Choose a plan
Choose Free, Pro or Teams during signup and switch between monthly and yearly billing. Verify your email or continue with Google, save any recovery codes, then complete secure checkout for a paid plan. You can continue on Free and pay later. Organization owners can also choose a plan or billing interval in Settings under Plans. Existing subscribers use the billing portal to change their plan or interval. This tab shows subscription status and the billing period end. Available upgrade and downgrade controls open the billing portal. Subscription access is activated after Team2FA verifies the checkout confirmation from Creem. A return from checkout alone does not activate a plan.
Cancel a subscription
The organization owner opens Settings, then Plans, then Cancel Subscription. In the Creem customer portal, choose the subscription and its cancellation option, then confirm cancellation and check the effective date. You can also open the portal through your Creem payment receipt. Canceling stops future renewals; prepaid access remains through the applicable period. After it ends, the organization returns to Free or its previous complimentary Founder Pro plan. If you are a member, ask your organization owner to manage its subscription.
Payment and refund requests
Email support@team2fa.cloud with your billing email and order reference for billing issues or a refund request. Cancellation does not itself submit a refund request. Applicable statutory consumer rights remain unaffected. Never send card numbers, passwords, setup seeds, recovery codes or agent credentials to support.
Product and privacy support
Use support@team2fa.cloud for product questions and privacy requests. Include the affected screen, what you tried and any nonsecret error message. For access to a shared account, contact your organization administrator. Support cannot replace the external account provider’s recovery process.
Open the app to follow these steps, or browse another help article.
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